Privacy Policy
Privacy Policy
Last Updated: 9 October 2026
TECHNOCREW TECHNICAL SERVICES respects your privacy and is committed to protecting personal information collected through our websites, contact forms and communications.
This Privacy Policy explains what information we collect, why we collect it, how we use it, the third-party services that may process information on our behalf, and the rights available to you regarding your personal information.
1. Who We Are
TECHNOCREW TECHNICAL SERVICES
Mozna Building, Office Number 214
Near Al Nahda Metro Station
Al Qusais, Dubai
United Arab Emirates
Email: sales@technocrew.ae
Mobile: +971 50 175 2255
Landline: +971 4 458 2255
Main Website: technocrew.ae
Where applicable, TECHNOCREW TECHNICAL SERVICES acts as the controller of personal information processed through our websites and business communications.
This Privacy Policy may also apply to our associated websites where this Privacy Policy is displayed or linked:
● coldroom.ae
● containercoldroom.ae
● humidity.ae
● flowerchiller.ae
● chillerroom.ae
Where one of these websites has different data-processing practices, a separate or additional privacy notice may be provided.
2. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, submit an enquiry or communicate with our team.
This may include:
● Name
● Phone number
● Email address
● Company name
● Enquiry details
● Information included in messages or communications with us
When you visit our websites, certain technical information may also be collected automatically through cookies, pixels, tags and similar technologies.
This may include:
● IP address
● Browser type
● Device information
● Operating system
● Pages visited
● Time spent on pages
● Website interactions
● Referring website or source
● Approximate geographic location
● Advertising and campaign information
The information collected depends on the website features, your browser settings and the consent choices you make where applicable.
3. Contact Forms
Our websites contain contact forms that allow visitors to contact us regarding our products and services.
When you submit a contact form, we may use the information you provide to:
● Respond to your enquiry
● Understand your requirements
● Prepare a quotation or proposal
● Contact you regarding your enquiry
● Provide information about our products or services
● Arrange further communication with our team
● Maintain records relating to the enquiry
Please do not provide personal information that is unnecessary for your enquiry.
4. How We Use Your Information
We may use personal information for the following purposes:
● Responding to enquiries
● Preparing quotations and proposals
● Contacting customers and prospective customers
● Providing requested products and services
● Managing customer relationships
● Following up on enquiries
● Providing customer support
● Maintaining business and communication records
● Managing projects and service requests
● Improving our websites and services
● Understanding how visitors use our websites
● Measuring website and advertising performance
● Preventing spam, fraud, misuse and security threats
● Conducting marketing and remarketing activities where permitted
● Sending promotional emails where permitted
● Sending WhatsApp or SMS communications where permitted
● Meeting applicable legal, regulatory and administrative requirements
We may manage customer and enquiry information using Ysuite CRM.
We may use Zoho for email marketing and customer communication.
5. Legal Basis for Processing
We process personal information only where there is an appropriate basis for doing so under applicable law.
Depending on the circumstances, we may process personal information because:
Responding to Your Request
Processing may be necessary to respond to an enquiry, prepare a quotation or take steps requested by you before entering into a business relationship or contract.
Providing Products or Services
Processing may be necessary to provide products or services requested by you or to manage an existing business relationship.
Legal Requirements
We may process or retain information where necessary to comply with applicable legal, regulatory, accounting or administrative obligations.
Consent
Where consent is required, we may process personal information based on the consent you have provided.
This may apply particularly to certain marketing, advertising, analytics or communication activities.
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.
6. Ysuite CRM
We use Ysuite CRM to help manage customer relationships and business enquiries.
Information processed through our CRM may include:
● Name
● Phone number
● Email address
● Company name
● Enquiry details
● Quotation-related information
● Communication records
● Follow-up information
We use this information for purposes such as enquiry management, quotation preparation, customer communication, service delivery and follow-up.
Access to CRM information should be limited to authorised persons who require the information for legitimate business purposes.
7. Zoho Email Marketing
We use Zoho for email marketing and customer communications.
Where permitted by applicable law and, where required, with your consent, we may use your contact information to send:
● Service information
● Business updates
● Promotional emails
● Project updates
● Offers
● Other relevant marketing communications
You may stop receiving promotional emails at any time by using the unsubscribe option provided in the communication, where available, or by contacting:
8. Marketing Communications
Where permitted by applicable law and, where required, with your consent, we may contact you regarding our services, projects, promotions or relevant business information.
Marketing communications may be sent through:
● SMS
● Other permitted communication channels
You may withdraw your marketing consent or ask us to stop sending marketing communications at any time.
You may do this through the unsubscribe or opt-out method provided in the communication or by contacting:
Once we receive a valid opt-out request, we will take reasonable steps to stop the relevant direct marketing communications, subject to any communications that may still be required for an existing service, contractual relationship or legal obligation.
TECHNOCREW TECHNICAL SERVICES aims to conduct marketing communications in accordance with applicable UAE requirements relating to commercial and telemarketing communications. UAE rules cover commercial marketing communications through channels including calls, messages and social-media applications.
9. Remarketing and Online Advertising
We may use advertising and remarketing technologies to better understand the effectiveness of our marketing and, where permitted, display relevant advertisements to people who have previously visited our websites or interacted with our business.
These technologies may involve providers such as:
● Meta
● Microsoft
Depending on the technology used, these providers may process information such as:
● Device identifiers
● Browser information
● IP address
● Website interactions
● Pages visited
● Advertising interactions
● Campaign information
Where required, advertising or remarketing technologies should only operate after the appropriate consent has been provided.
10. Cookies and Tracking Technologies
Our websites may use cookies, pixels, tags and similar technologies.
These technologies may be used for:
● Website functionality
● Security
● Analytics
● Performance measurement
● Advertising
● Conversion tracking
● Remarketing
The technologies and services we use may include the following.
Google Analytics 4
Google Analytics may be used to understand website traffic, visitor behaviour and website performance.
Google Tag Manager
Google Tag Manager may be used to manage analytics, advertising and measurement tags used on our websites.
Google Ads Conversion Tracking
Google Ads conversion tracking may be used to understand whether visitors complete certain actions after interacting with our advertising.
Meta/Facebook Pixel
Meta Pixel may be used to measure advertising performance and support remarketing and audience measurement.
Microsoft Clarity
Microsoft Clarity may be used to understand how visitors interact with our websites and to identify areas where the website experience can be improved.
Google Search Console
Google Search Console is used to understand how our websites perform in Google Search and to identify search and technical website issues.
Google reCAPTCHA
Google reCAPTCHA may be used to help protect our website forms against spam, bots and automated abuse.
Google Maps
Our websites may use Google Maps to display our location or other relevant geographic information.
YouTube
Some pages may contain embedded YouTube videos.
When you interact with embedded content, Google or YouTube may process certain technical and usage information according to their own privacy practices.
Our websites may contain WhatsApp links or buttons that allow visitors to communicate directly with our team.
When you choose to communicate through WhatsApp, information may also be processed by WhatsApp according to its own privacy practices.
11. Cookie Choices
Where required, our website may provide a cookie-consent tool that allows visitors to manage non-essential cookies and tracking technologies.
Cookie categories may include:
Necessary Cookies
These cookies support essential website functionality and security.
Analytics Cookies
These cookies help us understand website traffic and how visitors interact with our websites.
Advertising and Marketing Cookies
These cookies may be used for advertising measurement, conversion tracking and remarketing.
Where consent is required, non-essential analytics and marketing technologies should be activated according to the visitor's consent choices.
Visitors may be given options such as:
Accept All
Reject Non-Essential
Manage Preferences
You may also control or delete cookies using your browser settings.
Disabling certain cookies may affect some website features.
12. Sharing and Processing of Personal Information
TECHNOCREW TECHNICAL SERVICES does not sell or rent customer personal information.
However, personal information may be processed by trusted third-party providers that help us operate our business and websites.
These may include:
● Meta
● Microsoft
● Ysuite CRM
● Zoho
● Website hosting providers
● Email service providers
● IT and website service providers
● Analytics providers
● Advertising and marketing technology providers
● Other service providers necessary for our business operations
These providers may process information on our behalf or according to their own applicable privacy terms.
We aim to provide third-party providers only with the information reasonably required for the relevant service.
We may also disclose information where required by law, court order, regulatory authority or other lawful government request.
13. International Transfers of Personal Information
Some of the technology, CRM, analytics, advertising, hosting and email providers used by TECHNOCREW TECHNICAL SERVICES may process or store personal information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UAE data-protection requirements.
Where required, this may include:
● Using appropriate contractual safeguards
● Using providers operating under recognised data-protection frameworks
● Applying other legally permitted transfer mechanisms
● Limiting transferred information to what is necessary for the relevant purpose
The UAE Personal Data Protection Law contains specific requirements relating to the transfer and sharing of personal information outside the UAE. UAE Legislation
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where continued retention is required for legal, accounting, contractual, administrative or security reasons.
The retention period may depend on:
● The type of information
● The purpose for which it was collected
● Whether there is an ongoing customer or business relationship
● Whether a quotation, contract or project is active
● Applicable legal and accounting requirements
● Dispute or legal-claim requirements
● Marketing consent or opt-out status
● Security and fraud-prevention requirements
For example:
Enquiry information may be retained for a reasonable period to allow us to respond, follow up and maintain business records.
Customer and project records may be retained for the duration of the business relationship and for an appropriate period afterwards where required for business, legal, contractual or accounting purposes.
Marketing information may be retained while marketing permission remains valid or until you opt out, subject to any limited information we may need to retain to respect your opt-out request.
Analytics information is retained according to the settings and retention options configured within the relevant analytics platforms.
When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it.
15. Data Security
TECHNOCREW TECHNICAL SERVICES takes reasonable technical, organisational and administrative measures designed to protect personal information from:
● Unauthorised access
● Accidental loss
● Misuse
● Unauthorised alteration
● Unauthorised disclosure
● Destruction
Measures may include access controls, website security measures, account controls and appropriate restrictions on access to customer information.
However, no website, communication method or electronic storage system can be guaranteed to be completely secure.
16. Personal Data Breaches
If we become aware of a personal-data security incident, we will assess the incident and take reasonable steps to contain and investigate it.
Where notification is required under applicable law, we will take appropriate steps to notify the relevant authority and/or affected individuals as required.
17. Your Privacy Rights
Subject to applicable UAE law and any relevant legal limitations or exceptions, you may have the right to:
● Ask whether we process personal information relating to you
● Request information about how your personal information is processed
● Request access to personal information held about you
● Request correction of inaccurate information
● Request completion of incomplete information
● Request deletion of personal information where applicable
● Request restriction or stopping of certain processing where applicable
● Object to the use of your information for direct marketing
● Object to marketing-related profiling where applicable
● Withdraw consent where processing depends on consent
● Request transfer of personal information where legally and technically applicable
● Raise concerns regarding certain automated processing decisions where applicable
● Submit a privacy complaint to us
To exercise your privacy rights, contact:
We may request reasonable information to verify your identity before acting on a privacy request.
The UAE's federal personal-data protection framework provides individuals with rights relating to the handling of their personal information. UAE Legislation
18. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
To withdraw consent, contact:
Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
We may still retain or process certain information where another lawful requirement or permitted basis applies.
19. Children’s Privacy
Our websites and services are primarily intended for businesses and commercial customers.
We do not knowingly collect personal information from children for marketing purposes.
If we become aware that personal information relating to a child has been submitted inappropriately, we will take reasonable steps to review the information and remove it where appropriate.
20. Third-Party Websites and Services
Our websites may contain links to websites, platforms or services operated by third parties.
These may include social-media platforms, Google Maps, YouTube, WhatsApp and other external services.
TECHNOCREW TECHNICAL SERVICES does not control the privacy practices of independent third-party websites and services.
We encourage visitors to review the privacy policies of third-party providers before submitting personal information to them.
21. Associated Websites and Brands
TECHNOCREW TECHNICAL SERVICES operates or is associated with specialised websites including:
coldroom.ae
Cold room and cold-storage solutions.
containercoldroom.ae
Container cold-room solutions.
humidity.ae
Humidity and climate-control solutions.
flowerchiller.ae
Flower chiller and floral cold-storage solutions.
chillerroom.ae
Chiller-room and cold-room related solutions.
Information submitted through these websites may be processed by TECHNOCREW TECHNICAL SERVICES for purposes including:
● Responding to enquiries
● Preparing quotations
● Customer communication
● Providing products and services
● Managing customer relationships
● Marketing where permitted
● Improving our websites and services
Where a specific website follows materially different privacy practices, additional information may be provided on that website.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made to reflect updates to:
● Our business operations
● Websites
● Services
● Technology providers
● CRM systems
● Analytics tools
● Advertising platforms
● Marketing practices
● Legal or regulatory requirements
When the Privacy Policy is updated, the Last Updated date shown at the beginning of this page will also be updated.
We encourage visitors to review this Privacy Policy periodically.
23. Contact Us
If you have questions about this Privacy Policy, how we use your personal information, or if you would like to exercise a privacy right, please contact:
TECHNOCREW TECHNICAL SERVICES
Mozna Building, Office Number 214
Near Al Nahda Metro Station
Al Qusais, Dubai
United Arab Emirates
Email: sales@technocrew.ae
Mobile: +971 50 175 2255
Landline: +971 4 458 2255